The Small Print
Making Your Booking
Once you are ready to confirm your tour booking, you will receive a link to an online form that will give us more details about you and the other travellers in your group. In order to complete the form you will be required to attach either a good quality photograph or scan of the biodata page from each passport that will be travelling.That completed form will be received by the team at Assajarn.
On receipt of that form you will be sent details of how to pay your non-refundable deposit of 20% of the total tour cost.
Once your deposit has arrived your booking will be confirmed by our team and you will receive the final balance invoice around 4 weeks prior to your arrival date.
If you are booking less than 4 weeks prior to arrival, the full cost of the trip is payable at the time of booking.
When your deposit has arrived our reservations team will confirm everything with our partners and you will receive a link to view your updated itinerary directly on your device. If your trip includes domestic flights, or vouchers are required, you will be able to access these direclty through the online itinerary.
In the event that you require to cancel your tour please refer to the cancellation conditions as set out below. Your emailed confirmation will act as your tour booking and confirmation documents.
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Airlines & Other Suppliers
International flights to the country where your tour begins will be the sole responsibility of the traveller. All internal flights (or flights between Thailand and Cambodia), that appear as a part of your tour, will be booked by Assajarn through their exclusive agents. Bookings will be subject to their terms and conditions.
Assajarn's in-country partners act only as agents for the owners of accommodation and services provided, and for road transport proprietors, and all bookings must be accepted subject to the ticket or transport conditions and regulations of the carriers or transport proprietors, and also subject to the laws of the country in which such carriage or other facility is required.
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Passport, Visas & Health
All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the country/s that will be visited during the trip. For up to date visa information please visit the website for the Embassy or Consulate of the country/s you intend to visit. Please be advised that there may be a charge for obtaining the relevant visa. This is not included in your tour fee. Advice on health requirements may be obtained from your GP, or alternatively from the relevant government departments in your country of birth.
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Cancellation By You
You, or any member of your party, may cancel your trip at any time providing that the cancellation is made in writing. As this incurs administration costs we will retain the deposit and in addition will apply cancellation charges as shown below:
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The periods before departure within which written cancellation is received and the cancellation charges, shown as a percentage of the total holiday price, which will be applied are:

Up to 21 days before your trip is due to begin; 100% of booking deposit is kept.
20 to 15 days before your tour is due to begin; 50% of the total payment is kept.
14 days or less will be looked into on a case by case.
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Booking Transfers and Postponements
Given more than 28 days' notice, Assajarn is willing to allow a free of charge transfer to another eligible individual following a written request. However, this may incur a fee to change any flights that have been booked as originally agreed.
Should you wish to postpone your tour to a future date, this may be acceptable to a date not more than 12 months later than the original tour start date and only if there is sufficient availability at the new tour start date. Charges may occur and these will be communicated at the appropriate time.
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Tour Changes
Assajrn will do their utmost to provide the trip arrangements that have been confirmed, but we must retain the right to modify or cancel any tour element, or full tour program, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you at the earliest possible opportunity, and, should the change be such that it alters the nature of the trip, we shall give you the choice of an alternative trip or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any trip for reason of political tension or natural disaster unless specifically recommended to do so by the relevant authorities in any country.
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Booking Alterations By You
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing by the original booking individual. Any alteration requests should be made with enough time for us to deliver on your request.
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Our Liabilities
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment in respect of death, bodily injury or illness. Such liabilities shall be subject to the laws of the country in which the negligence takes place and all proceedings shall be within the exclusive domain of their courts. We will do our utmost to afford general assistance to our travelers in the event of illness, injury or death during the period of the trip. We accept responsibility for ensuring that all parts of the trip are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited to where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster.
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Travel Insurance
It is imperative that you take out adequate travel insurance to our reasonable satisfaction. We will require you to let us have evidence of your insurance at least 4 weeks prior to departure or at the time of booking if later. We reserve the right to terminate your booking if you fail to obtain travel insurance cover. Particular care should be taken to ensure that you have adequate cover, in particular for, if relevant, working with animals, cancellation and emergency repatriation in the event of medical problems.
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Booking Payments
We are currently only accepting payment through the safe and secure online payment portal of Stripe and direct transfers to our international Wise accounts in either GBP, USD, AUD, EUR, CAD and THB. Details of how to make the payments will be sent to you by email at the appropriate time.
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Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. Only the most basic information will then be passed on to the relevant suppliers of the individual elements of your tour. These could be, but are not limited to; full name, date of birth, gender, passport details (in the event that a flight is required), medical and dietary details, next of kin contact information, travel partners name. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements.